Reference

How callo33 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you use callo33, how we use it, and what control you have over it. From account registration to DANA, OVO and GoPay wallet activity, every data point we hold is covered here.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device data scopeYour right to access or delete data
callo33 How callo33 Handles Your Personal Data
HOW WE PROTECT DATA

Data Security and Account Privacy Practices

We apply encryption to account credentials and payment data at rest and in transit. Your DANA, OVO or GoPay wallet details are never stored in plain text on our servers. Access to your account data inside our systems is restricted to authorised personnel only, and each access event is logged. We retain your data for as long as your account is active and for the period required by applicable rules after account closure — after which it is deleted or anonymised.

Encryption at Every Step

Account passwords, wallet identifiers and session tokens are encrypted using current security standards. Your DANA and OVO details are never exposed in readable form on our infrastructure.

Cookie and Tracking Scope

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings at any time.

Data Retention Policy

Active account data is held while your account remains open. After closure, we retain only what applicable financial rules require, then delete or anonymise the rest.

No Third-Party Marketing Use

We do not sell or rent your data. Payment processor integrations — including GoPay and OVO connections — only receive the transaction data needed to complete each specific request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, you can reach our support team through the channels below. We aim to respond to all data-related requests within a reasonable timeframe. Where local law grants specific rights over your personal data, we will honour those rights within the scope that applies to your region.

Team online

Live Chat Support

Open the chat widget in your account dashboard to raise a privacy question directly with our support team. Available during active service hours.

Email Request

Send a data access or deletion request to our support email address listed inside your account settings under the Help section.

Account Help Centre

Log in, go to Account Settings, and select Privacy and Data to submit a formal request or review the data categories we hold on your profile.

Common Questions About Your Privacy on callo33

These are the questions we receive most often about how your data is managed on callo33. If your question is not here, reach out via live chat or the Help Centre inside your account.

We collect your name, email, phone number and chosen payment method — DANA, OVO or GoPay. We also record your device type and IP address for account security purposes.

Yes. Log in, go to Account Settings, and select Privacy and Data to submit a formal access request. We process these requests in line with applicable local data rules.

Your e-wallet details are used only to process deposits and withdrawals. We do not use wallet data for marketing, and we never share it with unrelated third parties.

We use session cookies for login continuity and analytics cookies to understand lobby usage. You can adjust or block non-essential cookies through your browser settings at any time.

We keep data for the period required by applicable financial compliance rules after closure. Once that period ends, your data is deleted or anonymised — not retained indefinitely.

Contact us via live chat or the support email listed in your Account Settings under Help. For formal data concerns, use the Privacy and Data section inside your account dashboard.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.